-guests will receive a 100% refund in the event of cancellation till 21 days before arrival, IF the reason for cancelling falls under one of the conditions below, and is effective on the date of arrival at the accommodation:
- If travel or border restrictions in Spain (ordered by the Spanish government in response to COVID-19) prevent the person who made the reservation from travelling to Ibiza or to the rented property.
- If the Spanish government decides, up to the day before arrival, to impose quarantine restrictions on the country or geographical zone of the property for the period of the client's stay. This is on condition that the client does not spend the quarantine period in the reserved property.
- If there is a mandatory lockdown and travel prohibition in Spain or the country of origin of the person who made the reservation.
We are following the latest official guidelines of cleanliness in our chalets, and our staff are trained to the adopt new way of servicing the properties correctly in the light of Covid-19.
Bath products and kitchen cleaning products will all be supplied in unopened bottles.
All our staff will always wear masks in and around the properties.
Hand-gels are placed out in the entrance of the chalet and around the property.
Apart from being cleaned and disinfected according to the Covid-19 guidelines, all our chalets will be supplied with complimentary gloves and masks for our clients.
We will also allow for a comprehensive virtual tour of the chalet instead of a physical check-in. Villa manuals and on-call support will be enhanced to ensure a super smooth and comfortable stay.